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Community Wellness Update: FAQ

Community Wellness Update

FAQs

What's up with my membership?

We’re humbled by the outpouring of support from our Members who’ve kept their membership active during this criss. Here’s where you can learn more about how to help and the benefits of doing so for you!

If you have a change request, you can submit your request here

Can I suspend my Pack or Beginner to Badass until COVID-19 is contained?

Sure can! Once we’ve reopened, you can just shoot us a request here, and we’ll extend the expiration date on your Beginner to Badass package.

I have an annual membership, how will I be impacted?

Annual members will have the duration of the closure added to their end dates.
We will be happy to help answer any questions you may have. Please get in touch with us by visiting our support site here.

I have a scheduled class or event. What should I do?

If you don’t hear from us directly, please reach out with any questions you have via support@brooklynboulders.com

My 10-Pack is going to expire, can it be extended?

Yes, we’ll be happy to work with you in extending your 10-Packs or 5-Packs. Once we’ve reopened, you can shoot us a request here, and we’ll extend your expiration date from there.

Are you supporting your Team Members during this time? Can I do anything to help?

Our only priority is to support our employees as much we can. We have already committed to paying 100% of health insurance premiums for employees for the duration of this crisis. Our continued ability to ensure the wellbeing of our staff will rely almost entirely on members like you.

For more on this, and to see why we’re grateful for all of the support from our members so far, check out our latest letter from our CEO.

If you have a question or concern not addressed above, please contact support@brooklynboulders.com

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